No way ! They can tell them will be mailed ! How she can tell when will be send out is is still in process ? If you call again they will probably tell you different story :

Usually when I get lady they just say "nothing" .. The. When I get guy they aske everything , your info bla bla very nice and tell you maximum what they can see .. They can only se if you provide address, your info like email ,phone number.. And they can see if is still waiting to be in process or is in process or its mailed to you that's it ! She probably way lazy and just say generally regarding your landing date when you should recover so you don't call again