Visitor Visa Rejected no biometrics

[emilianorojas182]

Hey,

Me and my wife applied for a visitor visa as a family, we both gave our biometrics, they approved my wife but rejected mine?

i got a refusal letter stating this:

• You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for biometrics

But i did my biometrics with my wife? i have in fact the ticket on my passport given by the VAC office after the biometrics...

So not sure what to do next, i've already sent an email to the IRCC with a pic of my passport and the VAC ticket but got no response...

 

[Harpkhehra]

Can you please share the timeline and country from where you applied ?
Did you check your application on the tracker???

 

[emilianorojas182]

well we applied on April 14 2022 and take our biometrics on april 20, 2022, final decision was made for my wife ( approved) on april 14 of 2023, mine was rejected on January 19, 2023

 

[emilianorojas182]

Can you please share the timeline and country from where you applied ?
Did you check your application on the tracker???

whats the tracker??

 

[Harpkhehra]

https://ircc-tracker-suivi.apps.cic.gc.ca/
you can create your account on this and can check ur updates

 

[emilianorojas182]

We did this in Chile

Can you please share the timeline and country from where you applied ?
Did you check your application on the tracker???

We applied in Chile, and took our biometrics in Santiago's VAC office, i remember that 3 weeks passed and my bio info on the IRCC page was not updated, we called the VAC and they said they had already sent our data, but data was not always updated on the page, so we ended up waiting and then getting rejected

 

[emilianorojas182]

ok i got in, what info should i look for?

Biometrics - in progress
Eligibility - completed
Medical Exam - not started
Background Verification - in progress

 

[Ansionuk]

sent your ticket and rejection letter to IRCC by a webform.
ask them why

 

[emilianorojas182]

sent your ticket and rejection letter to IRCC by a webform.
ask them why

Where do I send this webform?

 

[Ansionuk]

Where do I send this webform?

the office that process your application

 

[emilianorojas182]

the office that process your application

could you give me a link or something pls? I don’t understand how to do this

 

[Ansionuk]

could you give me a link or something pls? I don’t understand how to do this

look at the bottom of your refusal letter, check which office processed your application. if there is no specific office mentioned, then your application was processed within Canada. use this webform link to select accordingly and send your files and enquiry.

Click the DarkBlue Button that reads "Tell us more" and wait for the questions to pop

 

[emilianorojas182]

ok i sent the webform with my biometrics id pasted on my passport and my refusal letter, is there an estimate time when should i get an answer?

 

[GraceSena]

ok i sent the webform with my biometrics id pasted on my passport and my refusal letter, is there an estimate time when should i get an answer?

Hello please did you get a reply from them?