today is almost 90 days past from my application applied on November 03,2016. nothing yet and not even requesting a passport or a phone call .
by the way i sent a email on January 10,2017 to CAS application and i explain my case that its has been over exceed time . and two days after they send me back :
Thank you for contacting Immigration, Refugees and Citizenship Canada. You will find below all the necessary information to answer your enquiry:
We have verified the information you provided and can confirm that your application is in process.
If further information is needed, the responsible office will contact you.
Please visit our website to see how long it may take to process your application or the online Help Centre for more information. You can search by typing keywords.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
• Download application forms and guides
• Change of address
• Check your application status
• Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Respectfully,
name agent
Agent numberXXXXX
Immigration, Refugees and Citizenship Canada
