You referred to a webform response in writing that has not yet come. When you get a written response, please share.Its not a hypothetical thing. People has got this info from support centers in past. But then they are always being warned by people on these forums to not take support staff seriously. Thats what I asked, What else can one rely on. Anyways I will try that when its time and let you guys know the response.
Yes, I'm skeptical of advice from call centre agents that is not in writing.