I am facing this issue:
My mother submitted her Canada visitor visa application through new IRCC Portal on 26-Nov-2021 and gave her biometrics on 22-Dec-2021. But whenever we log in to the portal, the system displays "Your fingerprints have not been received". What's even more weird is that on the top right corner under "Applicant information", her biometrics details are mentioned (Biometrics number, Date of biometrics enrolment, and Expiry date).
Please advise what to do.
Also, I wanted to attach screenshots here but couldn't. Can someone please tell me how to share screenshots via this forum? I tried many ways but couldn't figure it out. There is an "Insert Image" option but that asks for a URL, whereas my image is saved on my desktop. Couldn't figure out how to upload it.
Thanks
My mother submitted her Canada visitor visa application through new IRCC Portal on 26-Nov-2021 and gave her biometrics on 22-Dec-2021. But whenever we log in to the portal, the system displays "Your fingerprints have not been received". What's even more weird is that on the top right corner under "Applicant information", her biometrics details are mentioned (Biometrics number, Date of biometrics enrolment, and Expiry date).
Please advise what to do.
Also, I wanted to attach screenshots here but couldn't. Can someone please tell me how to share screenshots via this forum? I tried many ways but couldn't figure it out. There is an "Insert Image" option but that asks for a URL, whereas my image is saved on my desktop. Couldn't figure out how to upload it.
Thanks