this is was CIC page says.
You entered the information incorrectly.
The system will only link your application if the information you enter matches what you had on your application exactly. Make sure you don’t have any extra spaces before or after what you type into each field.
Enter your name as it appears on your passport if you applied on paper. This is what we enter into our system.
If you contacted us after you applied and updated any information, provide the most recent information.
If you are applying for family sponsorship, enter the number of family members, including the primary applicant, the sponsor and the co-signer (if applicable) that are part of your application.