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ShahA

Star Member
Mar 30, 2022
72
3
Hi ,
My visitor visa got approved but my biometric is expiring this month .
I paid the biometric fees when I submitted my application, however did not get the BIL but instead got the passport request letter .
How do I insure a new BIL is given so I can update the biometric for another 10 years .
 
Shall I write to the email address they sent the confirmation from ? The VO is Ottawa
 
did you select the option No when they asked to have you given biometric in last 10 years?
 
why select NO when you had the biometric already, system pulled your old biometric in this case.
I would say raise a webform explain hopefully they either send the new request or refund the money
 
I selected I need a new biometric and hence I paid the biometric fees .
The system took the fees out so hence the right answer was selected

you know how to reach the Ottawa visa office ?