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I just got the long automated mail
It has a ticket number is that it ?
on that email subject line do you see TRV- Reference No. xxxxx | VFS Support Query Update | Do not delete | {ticket#xxxxxx#}, if you have that then that's the reference no. other vise you should have another email.
 
on that email subject line do you see TRV- Reference No. xxxxx | VFS Support Query Update | Do not delete | {ticket#xxxxxx#}, if you have that then that's the reference no. other vise you should have another email.
My agent did it without the webform
Using email
Does that work too ??