Send a follow up email saying that you have been waiting to receive payment link for 20days now. Reply on same ticket number. Send email around 8am IST.
I sent them followup email today and got new reply this time as below. I am still waiting for them to send me the payment link.
=========================================
Dear Customer,
Thank you for your email.
This is an auto response generated by VFS Canada Passport Submission Desk as an acknowledgement to your email.
We are sure you must have provided your Name, Telephone number, air-way bill number, Application reference number (if applicable) and a clear description of your query.
This will certainly help us to respond to your query better.
Once the above-mentioned details are received, a payment link will be shared with you.
On successful receipt of payment, we will share the airway bill number for pick-up of the package along with courier form and consent form after the payment has been received.
Important:
• It is mandatory to submit a duly completed and signed VFS consent form, courier form and any other document required by the High Commission along with the Passport.
• Kindly Keep the envelope ready with all the documents mentioned above and hand it over to the Blue Dart courier executive.
• Please create separate envelopes per applicant (for whom service has been booked)
• The airway bill number must be provided to the Blue Dart pick up staff on the date of pickup and write the below text on the envelope.
To,
The Officer
VFS Global Canada
Please click on the below link to download the consent form.
https://vfs-cic.mioot.com/8080/Consent_Form.pdf
Please click on the below link to download the courier form.
https://vfs-cic.mioot.com/8080/courier_form.pdf
Please note: If you have already submitted the above details; we request you to reply on the same email.
We will reply to your query within 2 working days excluding the day your email was received.
For further assistance, please visit our website
https://www.vfsglobal.ca/canada/india/.
Assuring you of our best services at all times!