+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Don't worry. We had the same issue last week. Finally they found it.
Do let them know your pesonal particulars along with tracking details
 
UPDATE: my request was found today and was completed successfully!

Arrived to FBI office: Oct 4th 2017
Visa debit card Charged: Jan 18th 2018
 
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my cc charged yesterday....and also confirmed with them that they approved documents.
documents delivered: October,20
CC charged: Feb.,5
 
Does it make it faster if you use a third party expedited service? I just got my AOR and it says my background is due by the 22nd!
 
Does it make it faster if you use a third party expedited service? I just got my AOR and it says my background is due by the 22nd!

The FBI has now launched their new electronic system which gives you your results 48 hours after they receive your fingerprint card. https://www.edo.cjis.gov/#/
 
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