We're in a similar position although the Canadian sponsor is living in Canada. I'm the American spouse now here in Ontario as a visitor. We applied January 30, 2017, submitted medical and US+UK police certificates up-front, and we're still somehow waiting for the medical to be approved. We've called, we've written, we've had our MP call, everything is "in order" they say, but it seems clear to us that something is not right.
Hello! We finally got through to someone who made it their business to take care of us, and my husband (U.S. citizen PR applicant) received his CoPR documents by courier on December 22nd! I don't know if you are seeing "Decision Made" status on the website, but we were, and couldn't understand why we weren't hearing from them. These were the steps we took:
(1) while in Canada we phoned the automated status line and pressed '0' to speak to an operator - we were both in the room so the operator was able to speak to each of us - we had the phone on 'speaker' mode. I made sure I got her name and agent number. She was able to see that the decision had been made in June, as I determined from the website, and that Ottawa case processing centre had emailed us 3 times since then. We were able to tell her we never received those emails which is why we were calling. She assured us she would make sure that my husband's email was correct and we went over it at least 3 times as he has a tricky surname. She said she would also request that we be sent the confirmation by mail, and to give it two weeks. She was very nice, spent a half hour on the phone with us, and we were elated and hopeful. Two weeks later, nothing. So, on to ...
(2) The phone agent advised me that I should not have been using the IRCC Web form as the website repeatedly tells you to do. Every time I used the web form I got the standard reply that everything is "in order" and we can rest assured, etc. Ha! Wrong! The phone agent told us that we must email our specific Case Processing Agent in Ottawa. So go back to the last official email request that you got from them - perhaps it's the one that originally said you needed furtherance medical or something. If you never received a communication from your official Case Processing Center (not Mississauga which approves the sponsor), then I'm not sure what to do, how to find your officer. You need to find your specific case processing centre. If you can, though, you are now dealing with the actual office, not some random email black hole. I emailed the Case Processing Office explaining how we had spoken to the phone agent while in Toronto, and they actually started to respond to us. You could tell now that it was a real person writing real words instead of a robot. Within days they sent a request for an electronic scan of my husband's passport page, and a week later sent a request for 3 items: completed Annex A confirmation of address form, photocopy of passport page, and 2 photos, all to be sent by courier with prepaid courier return envelope. We got that out the morning we received their request. Within 1 week we then received the CoPR via our prepaid courier envelope, which may have been due to ...
(3) Begging. On December 21st I wrote again to say we hadn't heard from them, had followed their instructions to the letter, and it would be such a wonderful Christmas present to us if they could at least just write a quick note to let us know they had sent the CoPR. The agent responded by email within the hour!! to tell us it had been sent out. Perhaps they felt sorry for us. Perhaps they realized it had been their mistake all along and someone had initially mistyped my husband's email address. We don't know and will never know because "sorry" isn't in their official vocabulary list.
It doesn't matter. We forgive. Onward ever onward. Our grandchildren are waiting for us in Toronto and we move on January 31. Make sure that your passport is not about to expire - renew it, or they won't do it! You can apply for passport renewal once you're at the 6-months-to-expiry date. My husband has a theory that this requirement might also have held up our application along with the mistyped email address, as his passport was set to expire on December 19. Complicated, and we'll never know.
Good luck to you!! I hope this helps.