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Urgent - PR card send to wrong address

S

sidg

Newbie
Feb 20, 2020
7
0
mmahmud said:
Update: I submitted an enquiry through webform stating my situation and they confirmed that my PR Card was returned to them as undeliverables. They asked me to submit my correct address so they can repost it. I did as they have asked. Lets see what happens now.
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Hi, I am in the same situation. I was wondering where did you update the correct address, online or through Web Form. TIA.
 
H

harjeetm

Star Member
Jul 18, 2018
65
16
Anik said:
We are in exactly the same situation - my dad's card was mailed but only afterward we noticed that the address on profile is missing the unit number completely (the address on the application was fine - I have a paper copy of my application). Unfortunately I only noticed that 2 weeks after the card was mailed (when I was already wondering why it has not arrived yet).
I phoned IRCC to get the address updated (and the agent did that) but they also said I have to wait 6 weeks and contact them after that (possibly fill out the solemn declaration form that the card was never received, but this can only be done after 6 weeks they said).

Not sure if there is any hope that maybe Canada post returns the card to them and maybe they remail it to us again without me doing any addional steps (that would be a miracle!) - not sure if IRCC will do it without my call or some additional steps (like that form they mentioned).
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Same issue in 2024 :) In my case they sent it to a vacant site address, I was told to wait for 6 weeks as well by IRCC and they suggested by law Canada post must send it back to sender if its undeliverable , In addition he mentioned sending is faster and return is slower because it moves through different departments and procedures. The agent on call with me helped me to correct my address on their end, He further advised they receive numerous calls everyday for wrong address delivery. I also called Canada Post and they advised because there is no tracking id they dont know where my mail is and will be returned to IRCC.
 
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L

Lrawar

Full Member
Feb 24, 2023
43
4
Hello, im in a similar situation and was wondering what happened with you? Did you end up getting your card?

harjeetm said:
Same issue in 2024 :) In my case they sent it to a vacant site address, I was told to wait for 6 weeks as well by IRCC and they suggested by law Canada post must send it back to sender if its undeliverable , In addition he mentioned sending is faster and return is slower because it moves through different departments and procedures. The agent on call with me helped me to correct my address on their end, He further advised they receive numerous calls everyday for wrong address delivery. I also called Canada Post and they advised because there is no tracking id they dont know where my mail is and will be returned to IRCC.
Click to expand...
 
H

harjeetm

Star Member
Jul 18, 2018
65
16
Lrawar said:
Hello, im in a similar situation and was wondering what happened with you? Did you end up getting your card?
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Hello,

I called them and they asked me to wait for 6 weeks ( i think 6) before requesting a new one. I called them after this duration and they had me filled the 'solemn declaration form' and send it via Fax or postal . I chose postal so i can track it , this form is filled to declare what has happened and what I've tried so far to find it. Also a declaration that we will not keep 2 PR cards in case we find old one and after sending it i think it took another month to receive my new PR card. They process the declaration forms based on the date it was received and due to little backlog it takes around 2-3 weeks before they pick your application again. Wish you luck, hope you also receive it soon
 
L

Lrawar

Full Member
Feb 24, 2023
43
4
harjeetm said:
Hello,

I called them and they asked me to wait for 6 weeks ( i think 6) before requesting a new one. I called them after this duration and they had me filled the 'solemn declaration form' and send it via Fax or postal . I chose postal so i can track it , this form is filled to declare what has happened and what I've tried so far to find it. Also a declaration that we will not keep 2 PR cards in case we find old one and after sending it i think it took another month to receive my new PR card. They process the declaration forms based on the date it was received and due to little backlog it takes around 2-3 weeks before they pick your application again. Wish you luck, hope you also receive it soon
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Thank you for replying! So basically the card wasn’t returned to IRCC and you had to request a new one correct?

I called IRCC today and they said wait 2-3 weeks and call again to check if the mail was returned by Canada Post.
 
H

harjeetm

Star Member
Jul 18, 2018
65
16
Lrawar said:
Thank you for replying! So basically the card wasn’t returned to IRCC and you had to request a new one correct?

I called IRCC today and they said wait 2-3 weeks and call again to check if the mail was returned by Canada Post.
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Exactly, it was not returned to IRCC and probably in 2-3 week's they will ask you to fill the solemn declaration form (if its not returned to IRCC). To save time, just fill the form and be ready to mail out.
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/application-forms-guides/solemn-declaration-lost-stolen-destroyed-never-received-permanent-resident-card.html
 
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