Hello
I had ordered GCMS notes with my brother-in-law's address through Access to Information option. I had selected 'Permanent Residence' files option while ordering the notes.
I got an email from ATIP today stating the below
"We regret to inform you that we are unable to process your request for the following reason:
· The file number provided is not a permanent resident file. Please provide clarification as to whether you are searching for the information pertaining to the file number mentioned on the request or if you are seeking information regarding the permanent resident files.
Note that we will put your request on hold until we receive the requested information from you. If we have not received your reply by June 17, 2016, we will consider the request abandoned and close our file accordingly."
I am certain I entered the correct file number. What did I get wrong? Should I have chosen 'Express Entry' instead of 'Permanent Residence'?
Also, once I reply to their e-mail, will the GCMS notes be processed as of the date I sent my reply, or will it be processed as per the original date I had ordered for them?
Thank you