I haven't called them.. hearing what other people had to say on their attempts, I lost interest in calling them. At worst they tell you to call again a month, and at best they give out random information that doesn't reflect your application at all..
I might give them a call after I recive my gcms notes at the end of february., I got a fairness letter from them a month ago, and since then nothing.. BG still hasn't started and from the infromation from other people here, it seems my file is still not RFV.