I’m having the same issue, I received “congratulations” email on Monday, but in the portal there is no link to download ecopr…
I’m really frustrated, it suppose to be over after 2 years and now I’m having this issue..
I sent webform and email back to them as well. If anyone has any recommendation I will appreciate it?? Thank you
Hi Tina,
Unfortunately, I don't have any better advice than what I mentioned in my previous comment: contact them as many times as you need until you get a response. I'm not sure what worked in my case, but I recommend emailing back to the address that sent the "Congratulations" as well as sending forms to IRCC (I tried sending "technical issue" forms many times but this last time, before I got it, I chose something like "PR card" in my subject). Contacting your member of parliament (MP) might also work but I think it really depends on who your MP is.
Oh, and if you haven't yet, also try different web browsers + clearing cache. I read some people solved it that way.
Hope you can get your document earlier than me, especially after such a long wait!
Best,
mica