I am an international student here in Canada, my visa expired in January and now i am trying to renew it. The issues are as follows:
1.I submitted my application, only for me to receive an email requesting me to go do a biometrics, upon checking their website it clearly states that if you are already in Canada it does not apply to you.
2. So,i immediately emailed them and now i have even done that twice, and their reply is as follows:
"Dear Applicant,
In response to your email, for applicants who apply for a new visa from within Canada, CIC will not require biometric information.
Please ensure that your current country of residence is set to Canada in MyCIC if you are in Canada.
If you are currently residing in Canada, you are requested to disregard the biometric request for payment.
We thank you for your patience. In order to efficiently process requests, we will not reply to duplicate emails."
3. My problem now is though i have been asked to disregard it, my application status on CIC clearly shows that Biometrics is required from candidate. I am thinking this reply is already generated automatically as i have received it twice, and this is happening to a friend of mine too that we are from the same country. What do you advise to do? My ticket is already booked for 25th of may, and i am just so frustrated.
1.I submitted my application, only for me to receive an email requesting me to go do a biometrics, upon checking their website it clearly states that if you are already in Canada it does not apply to you.
2. So,i immediately emailed them and now i have even done that twice, and their reply is as follows:
"Dear Applicant,
In response to your email, for applicants who apply for a new visa from within Canada, CIC will not require biometric information.
Please ensure that your current country of residence is set to Canada in MyCIC if you are in Canada.
If you are currently residing in Canada, you are requested to disregard the biometric request for payment.
We thank you for your patience. In order to efficiently process requests, we will not reply to duplicate emails."
3. My problem now is though i have been asked to disregard it, my application status on CIC clearly shows that Biometrics is required from candidate. I am thinking this reply is already generated automatically as i have received it twice, and this is happening to a friend of mine too that we are from the same country. What do you advise to do? My ticket is already booked for 25th of may, and i am just so frustrated.