I also managed to reach somebody few minutes ago! wasn't so helpful, she just said my application is currently under verification and there are no notes or anything linked to my application that explain why it takes too long time. She said she is gonna send a message to the responsible office and hopefully this will make things quicker. I asked her when to call again, she said a week or two, but I have heard almost the same things the first time I called them! Really don't know why this is happening and I don't think the call center knows better!