Got this response from IRCC after 7 days, standard & generic -
Good day XYZ,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
Due to the ongoing situation related to the
novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however,
processing times are affected and any disruptions caused by COVID-19 may not be reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
XXXX, agent XXXX
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html