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Track your PR card timeline and processing times here

sunny7

Full Member
Dec 20, 2015
28
4
I think the photo request occurs for two reasons:
1) If they don't meet the mentioned criteria.
2) If the date they view your photo is more than 6 months since you received your COPR.
 

iamrajsidhu

Star Member
Feb 23, 2017
95
26
Category........
CEC
Passport Req..
15/10/2017
LANDED..........
17/11/2017
I hope I get my card before Feb.

I landed on Nov 17.

I have a flight booked for 25th of Feb.
 

naveedali

Champion Member
Nov 18, 2015
1,302
61
Lahore
Category........
Visa Office......
London
Job Offer........
Pre-Assessed..
App. Filed.......
August 2016
AOR Received.
Sep 2016
File Transfer...
Oct 2016
landed on 3rd october no news yet. mycic says the additional documents you provided are being reviewed. never provided any additional documents and no photo request.
 

Chetabhim

Star Member
Sep 14, 2014
54
21
landed on 3rd october no news yet. mycic says the additional documents you provided are being reviewed. never provided any additional documents and no photo request.
Almost similar landed on 5 oct and additional docs being reviewed status since 13 days .. neither approved nor any photo request .. worried
 

Lucky_Reno

Full Member
Jan 25, 2017
47
12
landed on 3rd october no news yet. mycic says the additional documents you provided are being reviewed. never provided any additional documents and no photo request.
I suggested you to give a call to CIC to check if you need to re-take the photo. I landed on Oct 4 at Kingston Bridge.
The friends who landed together with me have received their PR cards on this Monday, so I just called CIC on Tue to check if I will get them very soon as well.
BUT, they told me my photo need to be re-took. My status also change to "the additional documents you provided are being reviewed" since Nov 14, and I also got confirmed that the officer leave a new photo request at the same day. But i never received any email or mail from CIC about the new photo request.

The agent said the communication between the officer and applicant is really slow now, even sometime, they just leave a note only,
and you have to find the photo issue yourself after you passed the processing time.
This is very common issue for PR card, so some officer just ignore the note.

Anyway, better to check yourself about the PR card, I may say after 50 days is the best time to double check the photo.

Here is the new photo request that I received this week,
"
Permanent Resident card - Photo retake required

If you applied for a Permanent Resident card (PR card), or are waiting to receive your initial PR card, and the Case Processing Centre requires that you provide new photos, we invite you to:

Where to send them:

Here is the address to use if you are sending your photos by regular mail:

New permanent residents (if you are waiting for your initial card):

Case Processing Centre - PRC
P.O. Box 4500
Sydney, Nova Scotia
B1P 6L1

OR

Existing permanent residents (e.g., PR card replacement):

Case Processing Centre - PRC
P.O. Box 9000
Sydney, Nova Scotia
B1P 6K7

If you would like to have proof that your photos were received, you can use registered or express mail with Canada Post or a courier service such as Purolator, UPS, FedEx, etc. Please instruct the courier service to use the address listed below:

Case Processing Centre - PRC
49 Dorchester Street
Sydney, NS
B1P 5Z2

Please send the requested information within 180 days from the date of the letter that you have received."
 

kalpan

Hero Member
Jan 13, 2014
498
49
I suggested you to give a call to CIC to check if you need to re-take the photo. I landed on Oct 4 at Kingston Bridge.
The friends who landed together with me have received their PR cards on this Monday, so I just called CIC on Tue to check if I will get them very soon as well.
BUT, they told me my photo need to be re-took. My status also change to "the additional documents you provided are being reviewed" since Nov 14, and I also got confirmed that the officer leave a new photo request at the same day. But i never received any email or mail from CIC about the new photo request.

The agent said the communication between the officer and applicant is really slow now, even sometime, they just leave a note only,
and you have to find the photo issue yourself after you passed the processing time.
This is very common issue for PR card, so some officer just ignore the note.

Anyway, better to check yourself about the PR card, I may say after 50 days is the best time to double check the photo.

Here is the new photo request that I received this week,
"
Permanent Resident card - Photo retake required

If you applied for a Permanent Resident card (PR card), or are waiting to receive your initial PR card, and the Case Processing Centre requires that you provide new photos, we invite you to:

Where to send them:

Here is the address to use if you are sending your photos by regular mail:

New permanent residents (if you are waiting for your initial card):

Case Processing Centre - PRC
P.O. Box 4500
Sydney, Nova Scotia
B1P 6L1

OR

Existing permanent residents (e.g., PR card replacement):

Case Processing Centre - PRC
P.O. Box 9000
Sydney, Nova Scotia
B1P 6K7

If you would like to have proof that your photos were received, you can use registered or express mail with Canada Post or a courier service such as Purolator, UPS, FedEx, etc. Please instruct the courier service to use the address listed below:

Case Processing Centre - PRC
49 Dorchester Street
Sydney, NS
B1P 5Z2

Please send the requested information within 180 days from the date of the letter that you have received."
So do you think, if there is a 10 to 15 days delay after "being reviewed" status, means we need to confirm that we have to send a photo request?
Did you receive email after you talk to the agent? When ? Immediately?
If we will not receive any email and if the Agent confirms, need new photo, can we send the address mentioned with our PR Application number and Client Id?

thanks,
 

adrlim

Hero Member
Nov 18, 2016
409
79
Hi guys,

Did my landing with spouse on Sep 8, case approved date Oct 27 and 31 respectively. Still waiting to receive our PR cards at our canadian address in edmonton. Is this normal or should I contact CIC?
Just call CIC and ask as once it's approved it only takes a few days usually to get the cards
 

xxpazaway

Hero Member
Aug 15, 2011
321
55
Ontario
Category........
Visa Office......
Vegreville
Job Offer........
Pre-Assessed..
App. Filed.......
October 5, 2011
AOR Received.
October 11, 2011
Med's Request
February 26, 2014
Med's Done....
September 29, 2011
LANDED..........
20-06-2014
Replacement of lost card timeline:
  1. We received your application for a permanent resident card on September 21, 2017.
  2. We sent you correspondence acknowledging receipt of your application(s) on November 29, 2017.
  3. We started processing your application on November 29, 2017.
  4. We sent you correspondence on November 29, 2017. If you have not yet provided the information or the requested documents, please do so as soon as possible. Please wait until you receive the correspondence before sending us additional information, as the correspondence will outline all information that is required.
I sent the needed information November 29, 2017 thru e-mail. How long before they take a look of my file again?
 

aydogan

Full Member
Nov 1, 2017
21
3
We've been asked to send new photos.

Is there anyone who sent the new photos outside Canada?
Is it risky to send it outside Canada?
 

iamrajsidhu

Star Member
Feb 23, 2017
95
26
Category........
CEC
Passport Req..
15/10/2017
LANDED..........
17/11/2017
Hi everyone,

I have two questions:
1. I landed on Nov 17th. when I can expect the PR card?
2.Do they always as for pictures?

I tried calling IRCC but I cant reach them. the wait time is too long or they super busy so they cant answer calls.
I have flight booked for feb25, 2018.
 

Lucky_Reno

Full Member
Jan 25, 2017
47
12
So do you think, if there is a 10 to 15 days delay after "being reviewed" status, means we need to confirm that we have to send a photo request?
Did you receive email after you talk to the agent? When ? Immediately?
If we will not receive any email and if the Agent confirms, need new photo, can we send the address mentioned with our PR Application number and Client Id?

thanks,

Yes, i will suggest you to call CIC to double check if you have waited in "Being reviewed" for a very long time, and your PR processing has almost reached to 61 days but still did not receive your card.

Yes, I receive email after you talk to the agent immediately.

If the agent said you need the photo, but you did not get your email, just follow the instruction that I have posted.
I check the photo request with my wife, ours are exactly same.
 

Lucky_Reno

Full Member
Jan 25, 2017
47
12
Hi everyone,

I have two questions:
1. I landed on Nov 17th. when I can expect the PR card?
2.Do they always as for pictures?

I tried calling IRCC but I cant reach them. the wait time is too long or they super busy so they cant answer calls.
I have flight booked for feb25, 2018.
About 15% - 25% people have the photo issues as the agent said to me. This is a very common issue.
Another thing is, it also depend on the officer who made the card for you, they will just need to scan your photo to their card maker.
I have one friend re-send the exact same photo as he sent at the first time, and he has got his card now. So you never know.
 
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Lucky_Reno

Full Member
Jan 25, 2017
47
12
We've been asked to send new photos.

Is there anyone who sent the new photos outside Canada?
Is it risky to send it outside Canada?
I do not think there will be any issues,
but you have to make sure you send them by FedEx or UPS which you can have the tracking number to check the arrival.
 
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kalpan

Hero Member
Jan 13, 2014
498
49
Hi everyone,

I have two questions:
1. I landed on Nov 17th. when I can expect the PR card?
2.Do they always as for pictures?

I tried calling IRCC but I cant reach them. the wait time is too long or they super busy so they cant answer calls.
I have flight booked for feb25, 2018.
you are lucky to be received by that time unless if you will be asked for a photo request.
 
  • Like
Reactions: iamrajsidhu