Hi,shelalaine78 said:Hi Ragluf,
OK lang po kaya to send an email to CEM regarding the status of our PPV.
Our rep sent our passports to the embassy which they were supposed to received last July 1 according to the delivery tracking info. Up to now, we haven't received our passports back; we noticed that those who sent their passports similar to the dates we sent ours, they already got theirs last week.
Medyo worried lang po kami since we already have a situation before wherein CEM misplaced the RPRF cheque. I hope they didn't misplace our passports as well.
Ano po ba yong email address that I may use where I can send our query?
Mayroon silang Case Specific Enquiry sa kanilang website, https://dmp-portal.cic.gc.ca/cicemail/case-cas-eng.aspx. But I was hoping to send them an email as well para mas madali.
Thanks.
Usually contacting CEM or any VO/CIC inquiring about the status of your application (including PPVs) are not responded to if your application is still within processing time. Have a little bit of patience and wait till end of the week - the rush of PRVs delivered last week was around Thurs-Friday, end of the week. I have maintained that each application is processed uniquely, so comparing the "trend" versus those with the same timelines such as yours always leads to undue worries.
CSE link: https://dmp-portal.cic.gc.ca/cicemail/intro-eng.aspx?mission=manila
You may use this form if:
You have submitted an application at a visa office abroad.
The information you seek is not available on E-cas.
Your application has exceeded normal processing times. We will not respond to your enquiry if the application is within normal processing times. Information on processing times.
You wish to report important changes regarding your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in employment, acquisition of a new educational credential, results of an approved language test.
So even if you send a CSE, if your application processing is still within published processing times, expect no answer or response from CEM.
If you want to still email them - reply to the email address in your instructions sent by CEM - usually it is RE-MANIL.IMMIGRATION@international.gc.ca
It is up to them (CEM) if the email warrants a reply, but set your expectations that they may not, thus this saves you disappointment when no reply comes.
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