Oh!!! Did you get CoPR or still waiting?There is no use calling them. The same happened to me. Got the first email on 19 May, the credentials on 20 May. Submitted everything the same day. Got the first portal email again on 21 June. I called, sent 3 follow-up emails, submitted 2 complaints and 1 case specific enquiry on the web form. Their response will always be: