Thank you @mahmoud for your reply. Highly appreciate it. What number did you use to call IRCC as I have been getting their automated voice msg only so unable to connect with an agent. Once again Thank you and let's keep each other posted.I am in the same situation. I received the first email on May 28th and replied to it in the same day. still waiting for the credentials email. I called IRCC today and they told me my application is ready to be finalized and it is just a patience game now. my VO is Ottawa (pr portal email showed: Virtual Landing Unit, Operations Support Centre, Centralized Network)