My MP's office said that they were going to check in with VO in a month. I emailed them today (1 month would have been last Friday) and in TEN MINUTES I got a response that they were going to send off another inquiry. Granted I don't live in somewhere as big as Toronto or Vancouver but honestly I've gotten the very best service from the MP's office here in Fredericton - a very happy constituent here.
DGT - here's hoping they can get something sorted for you as well! If the actual MP won't do anything, what about getting in touch with the opposition?