You can email re-london-im-enquiry @ international.gc.ca
or use the online webform
https://dmp-portal.cic.gc.ca/cicemail/intro-eng.aspx?mission=london
You may use this form if:
You have submitted an application at a visa office abroad.
The information you seek is not available on E-cas.
Your application has exceeded normal processing times. We will not respond to your enquiry if the application is within normal processing times. Information on processing times.
You wish to report important changes regarding your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in employment, acquisition of a new educational credential, results of an approved language test.
I would use one of the above methods and also send it in writing aswell.
Welcome back, you havent been around for a little while
or use the online webform
https://dmp-portal.cic.gc.ca/cicemail/intro-eng.aspx?mission=london
You may use this form if:
You have submitted an application at a visa office abroad.
The information you seek is not available on E-cas.
Your application has exceeded normal processing times. We will not respond to your enquiry if the application is within normal processing times. Information on processing times.
You wish to report important changes regarding your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in employment, acquisition of a new educational credential, results of an approved language test.
I would use one of the above methods and also send it in writing aswell.
Welcome back, you havent been around for a little while