True, MICC is a gov't agency and thus prone to incompetence. But the likelihood of MICC letting it fall through the cracks and then CPCM opening my letter and processing the RCMP payment yet totally ignoring the CSQ I asked them to forward to the VO is a bit suspicious.
And yeah, I know a lot of people here have had bad experiences with Canada Post, but I know CPCM sends things via government courier (not sure about MICC). In any case, myself, I haven't had too bad experiences with CP and the fact that CP services are everywhere - in the Pharmaprixs, in CP offices on the main street I walk - makes it a little too temptingly convenient (plus I don't know where the nearest Fedex, DHL, etc office is).
I was gonna comiserate with you about your passport still not getting back but I didn't have time to before you posted the update - so congrats on finally having that COPR in hand, and good for you for requesting a refund for the service they didn't perform. I wonder if sending to Fort Erie would have made a difference or exactly what the problem on their end was.....
Ok, so I read what you had to say about "certified true"ing the copy and I ended up not doing this. And I'll explain why: if you look at the document checklist, you'll see on the 2nd and last page that they have a box for "Certified copies," and that box reads:
"You must send certified copies of any legal name change document and of any document that is not in English or French.
The following people can certify your photocopies:
Chiropractor, Commissioner of Oaths, Dentist, Funeral director, Justice of the peace or judge, lawyer, Manager of a financial institution, Medical doctor, Member of a provincial legislature, Member of parliament, Minister or religion, Municipal clerk, Notary, Official of a federal or provincial government department, Official of an embassy, consulate, or high commission, officially accredited to Canada and authorized to certify documents issued by the official's government, Pharmacist, Police officer, Postmaster, Primary, secondary, or university teacher, Professional accountant, Professional engineer, Social Worker, Veterinarian [basically your next door neighbors, lol]
This person must compare the original document to the photocopy and must print the following on the photocopy: 'I certify that this is a true copy of the original document', the name of the original document, and the date of certification. The person who certifies your photocopies cannot be a family member."
It sounds to me as if they require this for documents that are not in either English or French and the CSQ, after all, is in French. So I did send the photocopy non-certified via CanadaPost on Thursday and also sent GCMS notes request #3. I'll be sending the fax and email versions tomorrow. When and if I get an email back from them saying I should have actually certified it, well then I can simply fax that and I haven't really wasted any time (they were off on Thursday, probably no one bothered to come in on Friday, and the letter they sent me did, after all, not specify HOW I should forward the CSQ, and included the Buffalo address and fax numbers in the letterhead, so I think CIC is smart enough to know that if they don't tell people which specific method to return documents, they are open to receiving it via fax).
I haven't written off contacting the MP but have just put it on the back-burner for the moment. I kind of see it as a last resort but at the same time, I'll be more than happy to try to contact my MP if I don't have anything before the next set of GCMS notes comes back a month from now.
doctorkb said:
I didn't have to deal with this, but I can say that the incompetence is likely just as prevalent at MICC as it is in Buffalo. Without being the sender, there's no certainty that the item-not-received wasn't just the effect of item-not-sent.
Now, add CanadaPost to the mix and you have a TRULY incompetent process. Our passport was supposed to be delivered today -- CanadaPost had scanned it as "delivered" about 2 hours ago. The mailbox is still empty. I called CP to inquire -- they said "oh, they sometimes scan it and deliver it later". I told them how uncool this was, especially given the recent story about mail hoarding -- if the scan says delivered, I'd better darn well be able to walk to the mailbox and find it in there.
We'll see if it's in our box later today.
As for "certified true" -- you may be able to take this to any professional (i.e. someone who is licensed for their job, like doctor, pharmacist, engineer, lawyer, banker) for authentication. This is what used to have to be done for a passport application in Canada. A notary is the ultimate, but often charges a little more.
As for the MP -- don't write them off. Our MP followed through when I provided them with the documents that had been sent. Our GCMS notes show receipt of snail mail documents AND the correspondence from the MP's office (including the documents we provided)... but not any of the e-mail correspondence WE had to communicate the same.