Abedelia: yep, you are right.... well, I believe they matched up my client's number from previous submission and the current application.
I would call them!
Cherlyn:
If you are in Canada, you can reach the Citizenship & Immigration Canada (CIC) call center at
1 888 242-2100
then go by the menu
Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can
•listen to pre-recorded information about Citizenship and Immigration (CIC) programs,
•order application kits, and
•check the status of your application.
Call Centre agents can help you with questions about in‑Canada processes for citizenship and immigration programs and services.
They are available Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. The Call Centre agents can help you in English or French.
You must choose one of the first five recorded options before you can speak to an agent.