nadiaa & May2010applicant, thanks for the messages. Yes obviously the temperature is controlled in all of the indoor locations so you will find a comfortable environment until you remain indoor anywhere but let me give a very useful and friendly suggestion. Dont put your jacket in your luggage. Hold it in your hand and give it to the air hostess for hanging once you go onboard the plane. The reason of this suggestion is many times, the luggage gets delayed or lost (i pray to Allah that this will not happen with you) so in any such case are you ready to stand in the winter without any warm clothing? Even today, the temperature here is -12 and with wind-chill, its -22 and will increase to -30 in the night so better not to have any kind of adventure in this weather.
Now the answer to question asked by nadiaa. Well its a long story of the poor service but let me briefly tell you what happened with me:
1- I only had 5-6 kgs of excess luggage and the person from Emirates at Karachi airport was not at all ready to release it. I have argued with him and told him that i am migrating from the country and would be thankful if he allows me some extra. After a long argument, he was agreed. - Congratulations , You are lucky Emirates do not offer any relief in baggage , and even if some one skips through system , they have to pay at ultimate destination , I have been travelling on Emirates for the last 07 years '
2- The Karachi-Dubai flight landed on Dubai a bit delayed so they parked it on a remote location and when i entered in the airport there was no one there to guide. I went to the transfer desk of emirates and they said “go straight and turn right” and literally, when i did that, it was a dead end. - Dubai airport is very tricky for the one who lands first time , specially when one has to use lift to come down , and then go up to your gate , its similar to London Heathrow Terminal 5
3- They changed the gate of the flight and did not inform - Change of gate is a usual practice , any how information is displayed on screens - very strange , as per IATA rules , all airport authorities are bound to inform change of gate information 45 minutes prior to boarding - this is very strange - You can lodge a complain against Dubai Airport Authorities / DNATA , you will get a refund of US $ 500/- as per IATA rules.
4- The flight was delayed more than an hour -
5- The passengers were asked to make a queue to go to the plane but when they made a queue, they stopped all and did not respond to anyone for more than an hour. The passengers with children were in a miserable condition because their children were thirsty, hungry etc but they cant leave the queue. People were again and again asking about the status of the flight but the Arab lady from Emirates was just smiling in a way like she was thinking that you people are my slaves so go to hell. She did not respond to anyone and even shouted on passengers. - Very strange
6- After entering in the plane they only offered water (and only to those who asked for it) and nothing was served to the passengers for 4 long hours. People with children were requesting them to give something but useless. - Lodge a written complain , it will be heard and responded , this flight is for First World , not for Pakistan or India.
So this is the short story of what happened with me.
