So I decided - out of spite - to flood their phone system with waiting, I figure if only 5 persons call each day with an average hold time of 30 mins that's worth of 2.5 hours regardless they complete the call until reaching an agent.
2.5 x no. of agents (hourly wage) is quite steep.. since we're playing the waiting game, let them pay while we're at it.
I personally call 3 times a day knowing I won't get an answer, I stopped being angry and actually laugh at their response when they ask "when was the last time you called us sir?" only to reply within an hour ago
and will keep calling until I get an answer which is neither dumb or rude.
I call from skype so it's 100% free