Ketevan
Hero Member
- Mar 26, 2012
- 34
- Category........
- Visa Office......
- London (Federal), Paris (BIQ)
- NOC Code......
- 4162
- Job Offer........
- Pre-Assessed..
- App. Filed.......
- 18-03-2011 (Quebec); 29-02-2012 (Federal), signed by KRSZWDA
- Nomination.....
- Interview letter received from BIQ (Paris) November 2011
- AOR Received.
- 15-08-2011 (Quebec); 23-03-2012 (Federal, e-mail)
- File Transfer...
- 19-04-2012 (London started processing)
- Med's Request
- 12-06-2012 (delivered on 19-06-2012 by post)
- Med's Done....
- 04-07-2012 (received by London on 09-07-2012, signed by IAN); appeared on ECAS on 31-07-2012
- Interview........
- 06-02-2012 (got CSQ at Paris BIQ)
- Passport Req..
- 30-07-12, but cancelled on 08-08-12 (additional background checks needed :o ) New passport req. - 05/11/12
- VISA ISSUED...
- 20-11-12 (Passport submitted in person 15/11/12; Decision made and canadian address on ECAS 23/11/12; passport picked up in person 29/11/12).
- LANDED..........
- 09-03-13, Montreal YUL
Call centre job is relatively easy to get but not that easy to survive. I got a call centre job 3 weeks after landing in montreal but could not stay there more than 2 months. I will explain why:
The first reason is that you are forced to sell a certain quota per day. I was working in customer service for large telecom in income calls. After solving the client's problem (e.g. Paying bill) I had to propose a product to him. If he said no, I had to insist until he gets furious and hangs up or swears at me. It is hard to work when you feel that everybody hates you. If you do not sell enough, after 3 months you get sacked.
The second - you are constantly under control. If you spend more than 2 minutes looking for the answer to client's question, the vigilance officer will come and pull your ear. But believe me in most cases 2 minutes is not enough to find info. Your heartbeat reaches dangerous maximum.
All your calls are recorded. At the end of the day, your team and your coach will go to class to listen to your call and criticize you together. Here you asked too many questions, there you took a too deep breath, here you forgot to mute while coughing...
Working hours are inhumane - finishing at midnight on monday, starting at 7 am on tuesday, finishing at midnight on wednesday etc.
And all of this for a minimum wage and under supervision of people who do not even have a university of college degree. Wave good bye to your self esteem.
After quitting the job, i spent 3 weeks on job hunting and the only interview that I got was again with a call centre. Seems my destiny is to return there, but this time I will avoid any aggressive sales duties and when customers swear at me, I will imagine I am listening to Beethoven.
The first reason is that you are forced to sell a certain quota per day. I was working in customer service for large telecom in income calls. After solving the client's problem (e.g. Paying bill) I had to propose a product to him. If he said no, I had to insist until he gets furious and hangs up or swears at me. It is hard to work when you feel that everybody hates you. If you do not sell enough, after 3 months you get sacked.
The second - you are constantly under control. If you spend more than 2 minutes looking for the answer to client's question, the vigilance officer will come and pull your ear. But believe me in most cases 2 minutes is not enough to find info. Your heartbeat reaches dangerous maximum.
All your calls are recorded. At the end of the day, your team and your coach will go to class to listen to your call and criticize you together. Here you asked too many questions, there you took a too deep breath, here you forgot to mute while coughing...
Working hours are inhumane - finishing at midnight on monday, starting at 7 am on tuesday, finishing at midnight on wednesday etc.
And all of this for a minimum wage and under supervision of people who do not even have a university of college degree. Wave good bye to your self esteem.
After quitting the job, i spent 3 weeks on job hunting and the only interview that I got was again with a call centre. Seems my destiny is to return there, but this time I will avoid any aggressive sales duties and when customers swear at me, I will imagine I am listening to Beethoven.
thor said:a call centre job is an easy survival job, it also helps new immigrants develop their communication skills