I already have, part of the reason I phoned was to confirm receipt of the FOIA update I sent to them in the mail, and they at least confirmed that. But my point is the call centre doesn't really help, about all they do is look at a file and give basic information about updates. And of course, they follow the rules exactly and can't think outside the box (probably aren't allowed to). So they won't send a message to the officer handling your case unless its beyond a standard wait window, which anyone who deals with IRCC knows standard waits are excessively long. My only recourse now is if the US still hasn't furnished me with an FOIA entry record request by late March, I can call the call centre to ask them to request an update from the officer and see what can be done. With more waiting afterwards. I am at the mercy of the US FOIA process, which is not quick and a headache onto itself.
Yes, this process is frustrating. I've already passed my test (20/20) and I should be getting a ceremony, instead this nonsense will continue for months yet. Again, it is not the end of the world, it is just irritating and frustrating.
One thing the call centre agents let slip to me was that "they know FOIA takes more than 30 days" and therefore, the officer who pulled this on my case knew the 30 day requirement wouldn't be met, yet she kept saying "its all good, you're application is good" to placate me. She acted as if this was a very quick verification that would be completed without delay, not informing me of what it entailed.
...Again, its annoying. This was entirely within the officer's discretion and wasn't necessary. Not knowing the background on 0520 or FOIA US requests, I thought this process would take maybe a week or so. I wasn't expecting a setback of months. I had to learn this all after the fact.