Were you the representative on the application, it will ask for inquirer person that will be the applicant info unless someone is representing the file.Hello Everyone, I need one urgent help.
I applied for my parent's supervisa on June 14th 2022.
After a month there was an update "Medical Passed". We didn't do the upfront medical and their previous medical was already expired.
The update got rolled back to "You do not need a medical" after a week or so.
So we decided to do an upfront medical to speed up the process. The Portal account username is my father's email.
We submitted the upfront medical for both my mother and father via webform (Separate webforms for each one).
Today we got an update via email and this is what they said :
"We have verified the information provided in the web forms submitted and regret to inform you that we are unable to process your enquiry nor attach any of the associated documents (if applicable).
The Privacy Act ensures that a person's identity and personal information are protected. The email address provided in the web forms is attached to numerous individuals therefore, we have concluded that we are not communicating with the concerned clients.
"
Any idea? Did we do anything wrong? Account has my father's email, his email was mentioned in the web form as well and this is what we received. So I am kind of confused. Any suggestions would be helpful.
if you need to update anything, consider submitting to concerning office where your file is processed.