so yesterday I received a refusal on my study permit application but the problem is I didn't receive the instructions letter to pass the medical exam , I sent them a web form in may 15th because I waited 13 weeks and I was surprised by that refusal because the last update on my portal was biometry that I've done in february 19th. Here's what they said in the refusal letter:
"You did not comply with our request for information, in accordance with paragraph 16(2) of the Immigration and Refugee Protection Act. To date, you have not complied with our request to undergo a medical examination."
This message indicates that you failed to provide the requested information and have not completed the required medical examination as mandated by Canadian immigration laws.
I need your help guys I don't know what to do and my studies starts in september
"You did not comply with our request for information, in accordance with paragraph 16(2) of the Immigration and Refugee Protection Act. To date, you have not complied with our request to undergo a medical examination."
This message indicates that you failed to provide the requested information and have not completed the required medical examination as mandated by Canadian immigration laws.
I need your help guys I don't know what to do and my studies starts in september