My study permit and TRVs for my family members have been refused by the Canadian embassy in Manila (online application). The official correspondence letter says: "You have not complied with our request for information, as per section 16(1) of the Immigration and Refugee Protection Act. To date,
you have failed to comply with our request for: Police certificate from countries that you have been residing in for more than 6 months since the age of 18."
I followed the online application instructions verbatim,
HOWEVER THERE WAS NO REQUEST FOR POLICE CERTIFICATES ON MYCIC from the embassy. It wasn't even on the checklist in the first place! I was compliant with the standard application procedures, and according to MYCIC our documents have been reviewed and
"no additional documents are needed at this time".
I already filed an inquiry to the embassy to re-open our files, because there was no explicit request, but I am not sure if it will result in anything. It will definitely take some time for them to answer, and my studies begin in September, so I am not sure if I should just file a new application altogether. I don't want to lose my money though - it's $350 for the whole family...
Any opinions?