Good evening Omofar and other members. I received a message yesterday from IRCC requesting that I submit my documents again because I filled a web form to submit the receipt of my first semester tuition payment for 2021 Fall semester. In the email, they said the information provided differ from the one they have their file. Pls see the message below and advise. I have done a draft of the letter to re-submit my documents previously submitted.
Good day XXXXXXXXXXXX XXXXXX,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, it differs from the one we have on file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
We will gladly reply to your enquiry following reception of the above information. Usually, it takes us 5 business days to respond. Due to the impacts of COVID-19 however, it may take us longer to respond to your enquiry. We thank you for your patience.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
Liannet, agent 4533
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html
CONFIDENTIALITY NOTICE: If you are not the intended recipient or if you received this communication in error, please delete the message without copying or disclosing it.
Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form is used for convenience; it refers to all genders.