I tried calling them but I got the auto response that all the personal inquiries should be made via web form or email.
I guess its the same for everyone.
Please throw some light on the details (phone number, extensions etc) so that everyone could be benefited.
If ur file is in Canada then the number provided above will certainly help u to know status of the file but if it is in India I think only emailing them is a solution
My freind Simar already got his visa on may 27th but he didn't receive ppr but he just received correspondence letter so he called them and they were very helpful to him and told due to technical issues it was not sent to him but after he spoke to them and aborted the call the very next hour he got his ppr after 85 days of waiting .... So if he had not called them and requested he should have waited many more weeks so I request whomever got their correspondence letter and waiting please call and perhaps they would receive a good news..... I am worried coz its been 2 months I haven't even received biometrics correspondence letter