FKL and Imarchuang,fkl said:Ignore any other explanation that you read about this. CIC gave you the correct feedback.
Your son's application is not regular TRV. It is a visitor record (or some times called resident TRV) that has to be included in your online application of PGWP and SOWP. I personally never applied for this separately, but CPC Ottawa does not process these applications. It is the other office (I believe Vigreville, Alberta but am not sure), which processes the PGWP and SOWP that has to process a dependent child visitor record application.
I am not quite sure how these got separated but all 3 of these applications should be processed at the same office.
If you applied through my cic, do you remember what options you choose to indicate your son's application? I suspect that if there was an option to choose visitor record where you might have chosen TRV which caused this submission.
Thank you for your comments. I called CIC call center and they confirmed me that it was a mistake from CIC end. The call center agent took a long time and told me that he is putting my application in right queue now. But when I asked if all 3 of our applications would be processed together or separately, he was not sure about it. He told me that although my application was made inside Canada; most probably it will go through Islamabad office for my wife and kid.
And FKL there was no option on the form for visitor record or TRV, when I filled the online "Come to Canada" questionnaire it showed me the list of documents, and I uploaded all those.
Fingers crossed, praying and hoping for the best.