Hi ,
The status on my wife's CIC account is of "Decision made" and it say that there has been a correspondence on Nov. 16th, 2017 and we are supposed to reply as soon as possible. However it has been more than 15 days but neither she nor I have not received any email or postal letter. I have sent emails to LVO as well as web-form inquiry about the issue but no reply so far.
Today I called the call center and the message was "We do not need interview and we will ask for additional documents if required; currently we are doing background check".
The point I am bit confused about is if there is "decision made" and "there has been a correspondence" status while background checking is going on; what is the really going on? Anyone has any idea of what is going on, please tell or kindly share if anyone have been through the experience please. Thank you