We were requested to provide Passport size photographs from the Case Processing Centre Mississauga. This request was made by Case Processing Centre Mississauga through a letter (Dated: September 14, 2017) under online myCIC account. We immediately took action on this request and mailed passport sized pictures to CPC Mississauga on September 19, 2017. According to the courier service tracking details, these pictures along with the request letter were delivered to CPC Mississauga on September 21, 2017. However, under the application status/details in myCIC online account, it still says that action is needed from our end and that more documents are needed to continue processing my application.
Additional Documents (Passport Size Pictures) Request Date: September 14, 2017
File Moved to LVO: September 18, 2017
Tracking Delivery date at CPC Mississauga: September 21, 2017
Application Details under my CIC account: We need more documents to continue processing your application.
Last date to submit the additional documents: October 14, 2017
If you guys refer to the timeline above, the weird part is our application was moved to LVO before CPC Mississauga received the requested pictures. We would have hoped that once CPC Mississauga received the photographs the online myCIC account would have been updated accordingly. We even waited till the due date of October 14, 2017 to see if the status would have changed after this but no success. We have filled in a query through the online IRCC form to CPC Mississauga to acknowledge if they have received the additional pictures but haven't heard back from them.
At this point, we are worried if our application is even being processed or its on hold. Please advise what should be our next step? Do you suggest we should wait a bit more or how else we can confirm if the pictures were received and our application is in process.
@MM345 Have you seen this type of situation with any other applicants in the past ?
Thank You in advance to everyone for your input on this query.