Called CIC and went through the citizenship prompts. Was told there was a 25 minute wait in queue. 32 minutes later I get a representative that states he cannot help me, I have entered the wrong department and need to be transferred. Back on hold again, 12 minutes later I get a representative in the immigration department on the phone. She verifies all my information and places me back on hold to check my case. Then she comes back with the saddest news ever....Eligibility is still processing (this has been processing since July 25, 2016) and tells me that inland this takes a while. I was advised by a different representative in the past that the sponsorship eligibility part is typically the fastest and he was unsure why that part was taking so long. Only to find out that is still what is being processed almost a year later. She stated that my action is required on my police checks and that is what they are needing...(I am so confused, I turned in my FBI paperwork when I mailed in my application in July last year, it was initially sent with application- only thing I didn't do was the medical check beforehand.) She says oh, well disregard that action required then. No medical checks have been requested yet, they are still at stage 1. They were just collecting information for stage 2 but if it was sent in then nevermind. After you get first approval then we will request the second part of stage 2 the medical check and send you forms. So, there is a glitch in the system because automated system says we need med checks, and myCIC only says action required (no messages or notes).
I am frustrated. Why is the sponsorship eligibility taking so long? Have they even started on the background things? Do they actually need something from me and how do I know if I am constantly getting different information every time I talk to a IRCC representative? I could really use some good news.....