I actually very strongly disagree here. If there is an address record that states it's a residence, there is no issue.
As I said, the notes are hard to read. So if you're looking for trouble, you'll find it. They are not intended for normal people to read, but rather very verbose and include everything -- even innocuous mistakes.
So, if there is an address, I would strongly disagree that this is a problem, at all.
By all means, call -- I am trying to help you avoid the patience test, and any additional potential frustration from the call centre WRT poor information provided (they are notorious for this).
In so many ways!!!
You got that right