+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
also, when I pasted my tracking number in their Track My Package section, it says "we have not received your package yet"
 
Yes, that was the option I was thinking about. Hopefully you can get a reply from WES soon. It seems the process time for each stage varies widely for each applicant, even those who submit on similar dates.
 
yes, both the packages have tracking numbers, I got intimated by mail from the Canada Post's website 6 days back, they have even collected signature and sent me link to the snapshot of signature, however on my WES account status is still On Hold
Spam them on social media. It happened to me too. I had to almost bully them on Twitter and threaten cancellation when they suddenly found my file and replied on Twitter right after they did. Send them your tracking number. They need a nudge sometimes.
 
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also, when I pasted my tracking number in their Track My Package section, it says "we have not received your package yet"
it will never show, I was very angry at WES lol Weirdly enough when my husband had his it was all sone and sent in a week.
 
My Document has delivered today to WES but they are not still updated and the status still on hold. That is a supported document like provisional certificate even though they need time to update :(
 
My Document has delivered today to WES but they are not still updated and the status still on hold. That is a supported document like provisional certificate even though they need time to update :(
They dont update straithaway though they have received your courier. It takes atlist 3-7 business days to update.
 
My Document has delivered today to WES but they are not still updated and the status still on hold. That is a supported document like provisional certificate even though they need time to update :(

it is annoying!! they accepted my transcript then they requested for the Provisional. Any I will update once the status change..
 
I think they probably get lazy in updating status. For some people, status update is very prompt, for others it might require reminders !! Probably it would depend on the individual handling your CASE
 
Getting my two qualifications evaluated.

Application submitted and payment made: 29 August
Institution 1 Documents delivered: 5 September
My set of Documents delivered: 7 September
Institution 2 Documents delivered: 11 September.

Current Status:

Status: In progress
We received your document(s). We are reviewing your document(s).

Status last updated: 9/12/2017

Evaluation in Progress
acct_timeline_icon_aop_under_review.png

Your evaluation is in progress. You are not required to do anything at this time.

All their required documents have been delivered but the status hasn't changed yet. It's quite terrifying that others who submitted application later got their completion date and my account status is not updated yet.
 
Getting my two qualifications evaluated.

Application submitted and payment made: 29 August
Institution 1 Documents delivered: 5 September
My set of Documents delivered: 7 September
Institution 2 Documents delivered: 11 September.

Current Status:

Status: In progress
We received your document(s). We are reviewing your document(s).

Status last updated: 9/12/2017

Evaluation in Progress
acct_timeline_icon_aop_under_review.png

Your evaluation is in progress. You are not required to do anything at this time.

All their required documents have been delivered but the status hasn't changed yet. It's quite terrifying that others who submitted application later got their completion date and my account status is not updated yet.

Don't worry. It took long time to have my status updated too. This is my timeline:
Application submitted and payment made: 16 August
Institution 1 Documents delivered: 21 August
Institution 2 Documents delivered: 21 August
Status: We received your document(s). We are reviewing your document(s): 24 August
Status didn't change for a long time, so I sent them an email (after waiting for about 9 days)
Status: We are reviewing your evaluation report. Your evaluation is due for completion on 9/26/2017: 6 September

My husband's timeline:
Application submitted and payment made: 16 August
Institution 1 Documents delivered: 28 August
Status: We received your document(s). We are reviewing your document(s): 31 August
Status: We are reviewing your evaluation report. Your evaluation is due for completion on 10/4/2017: 14 September
 
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Hi All,
if anyone can share their experience with WES with regards to below status on WES account and its meaning and what they did , I have contacted WES but yet to get a response over email ..

Status: On hold
We are waiting for your documents.

Status last updated: 9/13/2017

2. Statement of Marks, Bachelor of Engineering.

  • acct_timeline_icon_doc-not-accepted.png
    Not Accepted | Details

Reason: The document received was not attested by the institution responsible for conducting the examinations (e.g. university, constituent or autonomous college).

Instructions: Please resubmit the academic document according to the document requirements stated under University Education for India.

My college is/was autonomous and conducted own exams as well, the transcripts were obtained from the university by clear transcripts team
. I think I have to obtain my transcripts from college rather than the university.

How many days I have to re submit my documents to WES, Interestingly WES accepted my Degree certificate which was also given by the university.
all the documents were in the sealed envelope and sent as it is from me to WES.

Appreciate any thoughts, Thank you.
 
Don't worry. It took long time to have my status updated too. This is my timeline:
Application submitted and payment made: 16 August
Institution 1 Documents delivered: 21 August
Institution 2 Documents delivered: 21 August
Status: We received your document(s). We are reviewing your document(s): 24 August
Status didn't change for a long time, so I sent them an email (after waiting for about 9 days)
Status: We are reviewing your evaluation report. Your evaluation is due for completion on 9/26/2017: 6 September

My husband's timeline:
Application submitted and payment made: 16 August
Institution 1 Documents delivered: 28 August
Status: We received your document(s). We are reviewing your document(s): 31 August
Status: We are reviewing your evaluation report. Your evaluation is due for completion on 10/4/2017: 14 September


Thanks. I also sent them an email on 13th. I guess there is nothing we can do but only wait. Sitting at CRS 443. I hope i can get ECA done before CRS goes high again.
 
Document delivered : 5 Sept
Document received in review: 7 Sept
Status updated again on 13 Sept but it still says document received and in review.
Only the days stamp changed from 7th sept to 13 th September.

Why would they do that?
So far no tentative completion date listed. Should I mail them or wait for few more days?