Dear all,
Try to contact WES through their twitter account at least they are responding to all Direct messages send to them.
myself experienced their reply back after tweeting them, mine all documents reached WES on 13th March & for a week status was showing as "documents received - review in progress" later on they changed the status evalaution in progress...also replied me back the approximate end of mine evaluation too...
Hope this helps anyone on this forum. Happy to help if any doubts @ anytime.
James...