I believe they sent an email. During my ECA, my university replied to that email and WES change the status on the same day. Now this is my spouses ECA and she already talked to the university and they told her and even showed her that they replied to WES email on 15th. But still there is no change in status. Now I am in the dark about whether the email was sent to wrong email address or if the reference no is wrong or I dont know what. This is really bothering me not knowing what is actually happening behind the scene.