You can try. OR you can raise a CSE as applicants who have crossed 6 months are fully eligible to raise a CSE. Turn around time is 5 business days.You can ask them anything or be more specific e.g. eligibility, security, criminality status etc. Below is the link.
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
Also you can call CIC using Google Hangout app on your mobile phone at +16139444000.
All the best!
Did you managed to get hold of an agent? Whenever I try i get a message saying no agent are available and hangs up. Any guidance to get a human on the other side would be much appreciated.