Did you get an email like this one:
UN MESSAGE EN FRANÇAIS SUIVRA.
*** Please note that this is an automated message. ***
Thank you for contacting us.
This email address is for case specific enquiries and online technical difficulties only. For general enquiries, please consult our online Help Centre<http://www.cic.gc.ca/english/helpcentre/index.asp> or our website<http://www.cic.gc.ca/english/index.asp>.
To help you, include all the following information in your request:
* Surname (last name) - Exactly as it appears on the passport or identity document;
* Given name(s) (first name) - Exactly as it appears on the passport or identity document;
* Date of birth (YYYY-MM-DD);
* Country of birth;
* Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses;
* Telephone number. If you have more than one contact number, please provide them all;
* Unique Client Identifier (UCI) number / Client ID number;
* Online application reference number;
* Type of application (work permit, study permit or visitor record,etc);
* Approximate date that the application was submitted.
We will only respond to your request if:
* you submit all the requested information above;
* you meet the criteria<http://www.cic.gc.ca/english/information/offices/help.asp> for case-specific inquiries listed on our website regardless if your application was submitted inside or outside Canada;
* the normal processing time <http://www.cic.gc.ca/english/information/times/index.asp> for your application has passed; and
* you cannot verify the status of your application using the online tool <http://www.cic.gc.ca/english/my_application/status.asp> page; or
* you wish to report important changes about your application such as birth, death, marriage, divorce, adoption, change in job status.
* If the above information is missing, we will not reply to your request until we receive all of this information in one email. Also, we can only communicate with you in one of our two official languages: English or French.
The response delay is 10 business days for online technical difficulties and 30 business days for case specific inquiries. Sending multiple emails concerning the same request will not accelerate the response delay.
Thank you.
Citizenship and Immigration Canada
www.cic.gc.ca<http://www.cic.gc.ca/>
Please Note: By initiating email communication with Citizenship and Immigration Canada (CIC), you are authorizing CIC to use your email address to communicate personal information on your file, or case, with you. You also understand that email communication may not be a secure channel. CIC is not responsible for communicating personal information to a third party when it has made the necessary efforts to identify them. CIC is also not responsible for the misuse of this information by a third party. To consult the CIC policy on Internet use, click here http://www.cic.gc.ca/english/notices.asp
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immi2011 said:
Hi IRCANADA
I did send an email to question @ cic.gc.ca and also sent a case specific inquiry, with the email format that you mentioned.
I got two auto replies from question @ cic.gc.ca, basically requesting to submit same information, that I already have submitted via email.
Did you get similar auto replies? I have no issue with submitting this information again but just didn't want to duplicate queries.
Kindly if you can advise on this.