Hi John,
My situation is similar. We filed our application without having the required Chinese security clearance certificate. We included a letter in our application, explaining that we'd send the certificate as soon as it became available to us. When also didn't hear anything at all from the SP VO.
When we finally got the certificate, I wrote the VO using the web form found here:
https://secure.cic.gc.ca/enquiries-renseignements/case-cas-eng.aspx?mission=Sao%20Paulo&_ga=1.14271410.464599762.1454634790.
Thank you! I think I'll take your advice. I'll actually call CIC here in Toronto to ask as well but I'm sure they will tell me to simply scan and email a copy using the web forms provided. Just wish they would communicate at least once while processing applications. They certainly teach us how to be patient.
I explained that we obtained the certificate but needed instructions for filing. A month later, they emailed back and said we could scan and email it to them, or I could mail it to them. That was it.
This particular web form includes an option to upload a file. I suggest scanning the document, and uploading it with your message. Tell them in your message that you are happy to provide the hard copy upon request.