I received that letter by email. It gave us the option to send the passport to Ottawa instead of Sao Paulo, if the PR is currently in Canada and expects to remain in Canada for the next three months (which is the case for my wife). We sent her passport earlier this past week and it was received in Ottawa on Friday. I'll keep you up-to-date but unfortunately it doesn't relate to Sao Paulo.CCGS2015 said:Did you received letter by mail or an email requesting the passports? Let us know how long it takes for you to have yours back from the Visa Office!
I know another person brought his passport to the Sao Paulo in person, and was told to expect it to be ready in 5 business days. I have no idea if that actually happened but it seems the process is pretty fast.