Here s my case..(one of the most complicated if guess)
I am an October 2017 AOR( rest is in the timeline)
Paid RPRF upfront..
Waited for 6 months and then ordered GCMS notes..which says
RPRF paid
RPRF requested (Which I never did)
RPRF refunded (to my agents account)
So I mailed NDVO about it thrice..never got any response.
again ordered GCMS in July 2018
no change from the previous one
Last week got an email from NDVO asking me to pay RPRF, i mailed revert with the receipt (fee paid on 27/10/2017)
Then, got a reply from NDVO, where they admitted that they accidentally transferred CAD340 (Only CAD340) to my agents account in April 2018.
So we tried to pay CAD340 online but couldn't as there is no option to CAD340
Then mailed NDVO again to ask for an alternative.
Got a reply the next day and asked me to pay CAD490 and they will refund the extra amount.
Paid CAD490 yesterday...and waiting..
can this get any more complicated?
M frustrated...