Hi
Don't panic. First thing, did you use a Debit or Credit card?
Next, most of the time, when you make an online payment like this, there's usually a "block" of that amount on your card/account. If the funds didn't get to CIC probably due to a poor network connection, it's still with your banker. Email your banks card services and they will confirm this for you. If there was indeed a block and it didn't go through, the bank will reverse the block within 24-48 hours depending on their policy and you can attempt payment again but this time, with a very good internet connection.
Either way, don't wtorry. Here's a tip::
What do I do if I run into technical problems with my online application to CIC?
We want to know about the technical issues you may be experiencing, so we can help solve the issue.
The more information we have, the faster we can help to resolve the issue. To further help us, please give us following information:
Surname (last name)
Given name(s)
Date of birth
Country of birth
Unique Client Identifier/Client ID Number, if available
Application number, if available
Personal Checklist code, if available
Your current status in Canada and the date of expiration, if applicable
Type of application (work permit, study permit, visitor record, etc.)
The date your application was submitted, if applicable
Description of the problem or error message, with a screenshot, if possible, of the page where you are experiencing the problem.
As much information as possible about the steps you took before you experienced the problem.
Where to send your information
If you are encountering problems after you submitted your online application:
Use the case specific webform
If you are encountering problems before you submit your application (while you are preparing your online application and uploading your documents):
Send the above information by selecting the “Share with CIC” link available at the top left-hand corner of your MyCIC account page.
laloona said:
Hi guys,
I paid my RPRF through the Interac Online application. Unfortunately, the page after I confirmed the payment failed to load. As a result I haven't received a receipt that I can mail to CPP-O to show them I paid. However, on my online banking, it shows the $490 was payed to CIC. I sent screenshots of the online banking and E-Services to CPP-O hoping they would see that I indeed paid my RPRF before the deadline.
Has anyone had a similar problem? How did you resolve it? Do you think they will still accept the payment if they look through their files and see I paid?
I'm freaking out a bit about this now.
