I applied for citizenship but my application was returned twice saying incomplete school record
I joined to certified General Accountant of Ontario CGA (A professional certification for Accountants) 2010 and since then I took 2/3 courses per year and I was not working. When i Asked a call center agent of CIC about the submission of the documents, he said i can submit the documents of CGA as proof of study, like transcript for the application. I submitted my transcript, status letter as a student and other print outs as a proof but they returned my application. They asked for 4 years documentation but I have been a PR and living in Canada for 3 years and i was a teacher before coming to Canada.
My questions:
1. I am not able to submit other documents from CGA As they issue only transcript and status letter (i already submitted those)what should i do?
2. should I reapply and withdrew from the present application and remove my CGA documentation?